FAQ:
Do you accept returns or offer refunds?
Because each piece is custom-made by hand, we do not offer returns or refunds. We embrace the natural variations in wood — knots, grain patterns, and unique textures that make each item one of a kind. Refer to our Returns & Refund Policy below for full details.
How is pricing determined?
Pricing depends on the size, materials, design complexity, and finishing details of your project. We offer transparent, upfront quotes tailored to your specific request — no surprises, just honest value.
Can I place an order as a gift?
Yes! Whether it's for a birthday, housewarming, or special occasion, we’re happy to help make it meaningful. Just let us know it's a gift, and we’ll package it with care and can include a handwritten note if requested.
Do you do custom engravings?
Absolutely! We offer engraving on many items including signs, cutting boards, keepsakes, and furniture accents. Personal messages, names, dates, and designs are all welcome — just send us your idea and we’ll make it yours.
Do you create pieces for weddings?
We do! From favors and gifts to signage, seating charts, and invitations, we love helping couples bring their vision to life with custom handcrafted touches. If you’ve got a wedding project in mind, we’d love to hear about it.
Do you offer maintenance or refinishing services?
Yes! We provide affordable upkeep for your piece — like cutting board resurfacing or finish touch-ups — to keep it looking its best for years to come.
What types of wood do you use?
We use locally sourced hardwoods from North Carolina, carefully selected for quality, character, and longevity. Each board is chosen to match your project’s unique needs.
How long does it take to receive my order?
Turnaround times vary depending on the scope of the project. Once we receive your request, we’ll provide an estimated timeline and keep you updated throughout the process.
Refund & Returns Policy
At Bergen’s Timberworks, each piece is thoughtfully handcrafted and custom-made just for you. Because every item is built to order with care and intention, we do not offer refunds or returns. We appreciate your understanding of the unique nature of our work.
Wood is a natural material, and each board carries its own personality — distinct grain patterns, color variations, knots, and textures that reflect its origin. These characteristics are not flaws, but features that make your piece truly one of a kind. We take pride in celebrating the individuality of every build.
We’re committed to helping you care for your piece over time. Should it need some love down the road, we offer affordable maintenance services — such as cutting board refinishing or touch-ups — to help keep your item looking its best for years to come.
Need help?
If you have questions about your order or want to inquire about a maintenance service, contact us today. We’re always happy to help!